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Warranty Support

Start a manufacturer warranty claim, see how the process works, and find each manufacturer's tech support number.

Submit RMA Online Vendor Directory

Southeast Access Customer Service

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Atlanta Office
770-609-1551
Fort Myers Office
239-219-6547

How a Warranty Claim Works

  1. Get a Ticket Number

    Call the manufacturer's tech support, listed in the directory below, and get a ticket number.

  2. Send It to Southeast Access

    Contact us with the ticket number, or submit your RMA online. We begin the RMA process with the manufacturer.

  3. Return the Defective Product

    We can provide a return label, or you can ship it yourself using our instructions. Either way, shipping is at your expense. If you received an advanced replacement, the defective item must go back within 30 days.

  4. The Manufacturer Decides Coverage

    The manufacturer evaluates the product and determines warranty coverage. If it is not covered, you pay the full cost of the advanced replacement.

Warranty Disclaimer

Calling Technical Support and receiving a ticket number does not guarantee that your product is covered under warranty. After you've received your ticket number, please contact Southeast Access Technologies with that information to begin the RMA process with the manufacturer.

The manufacturer may issue an advanced replacement; however, after evaluation, the product's warranty may be determined to be void. In most cases, the customer is responsible for shipping costs to the manufacturer for warranty evaluation.

If the product is not covered under warranty, you will be responsible for the full cost of the advanced replacement.

Frequently Asked Questions

How do I submit a support ticket?

Call the manufacturer's tech support listed below to obtain a ticket number. Then, contact Southeast Access with that ticket to begin your RMA. Or, click Submit RMA Online at the top of this page.

Do I need to send the defective product back to the manufacturer?

Yes. You must always return the defective product to the manufacturer as part of the RMA process. This is required for warranty evaluation and credit consideration.

The customer is responsible for all shipping costs associated with returning defective products, regardless of the method used. You may drop off the defective item at one of our locations and we will ship it for you at your expense, or we can provide a return label at your cost.

If you do not return the defective item after receiving an advanced replacement, you will be charged in full for that replacement. The defective item must be returned within 30 days of receiving the advanced replacement.

Never discard the defective product if you are submitting an RMA with a manufacturer.

Does a ticket number mean I'm covered under warranty?

No. A ticket number confirms your request was received. Warranty coverage is determined by the manufacturer after evaluation.

Who pays shipping for warranty evaluation?

In most cases, the customer is responsible for shipping the product to the manufacturer for evaluation. Some manufacturers cover the shipping fee for the defective product.

What if the product is deemed out of warranty?

You'll be responsible for the cost of the advanced replacement and any shipping that may apply.

Vendor Support Directory

Need a manufacturer's tech number? Call their support line directly.

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