Returns Policy

Last Updated: November 5, 2026

Return Requirements

• Call first. Contact the office you ordered from for return approval before sending anything back. Returns sent without approval may be refused.
• 30-day window. No returns are accepted more than 30 days after the invoice date.
• Condition. Products must be unopened, unused, undamaged and in their original packaging, with all parts, manuals and accessories.
• Paperwork. Include your invoice or order number with the return.

Restocking Fee

Accepted returns are charged a 20% restocking fee.

Special-Order & Non-Stock Items

Items we do not normally stock are ordered from the manufacturer for you. These items may not be returnable. When the manufacturer does accept a return, its restocking fees, freight and other charges are passed on to you in addition to our restocking fee.

Items That Cannot Be Returned

• Products that have been opened, installed, used, wired or altered.
• Products returned more than 30 days after the invoice date.
• Special-order and non-stock items the manufacturer will not accept.
• Custom-built, cut-to-length or programmed items, and electrical parts once removed from sealed packaging.

Shipping Returns

Return freight is paid by you unless the return is due to our error. Pack products so they arrive undamaged, since products damaged in return shipping cannot be credited. You may also bring approved returns to our Norcross or Fort Myers counter.

Credit

Once we receive and inspect the return, approved credit is applied to your account or refunded to the original payment method, less the restocking fee and any manufacturer charges. Original shipping charges are not refunded.

Our Mistakes, Shipping Damage & Shortages

If we shipped the wrong item, or your order arrived damaged or short, tell us within 2 business days of delivery. We will make it right with no restocking fee. See our Shipping Policy for how to handle damaged deliveries.

Questions